Shipping & Delivery Policy
Last Updated: May 25, 2025
1. Processing Time
All orders are processed within 1–3 business days after payment confirmation. Handmade or custom items may require additional time to prepare.
2. Shipping Time & Carriers
- USA: 4–8 business days (USPS, UPS, DHL eCommerce)
- Canada: 5–10 business days
- Europe: 6–12 business days
- Australia & Asia: 7–14 business days
- Vietnam: 2–5 business days (GHN, GHTK, Viettel Post)
Note: Delivery times are estimates and may vary based on location, holidays, or courier delays.
3. Shipping Fees
We offer free standard shipping on all orders within the USA and Vietnam.
4. Tracking
All orders come with tracking. Once your order ships, you’ll receive a tracking number via email or SMS (Vietnam only).
5. Customs & Duties (International Orders)
Customers are responsible for any applicable import duties, taxes, or customs fees incurred upon delivery. These charges are not included in the item price or shipping fee.
6. Incorrect Addresses or Delivery Issues
Please ensure your shipping address is accurate. We are not responsible for delays or losses caused by incorrect or incomplete addresses.
7. Lost or Damaged Packages
If your package is lost or arrives damaged, contact us within 7 days of delivery confirmation. We will assist with a replacement or refund.
8. Contact Us
If you have any questions about shipping or delivery, please contact us:
📧 Email: [email protected]
📞 Phone: (+84) 0987 654 321
🏢 Address: 82/5 Nguyen Van Troi, Ward 8, Phu Nhuan District, Ho Chi Minh City, Vietnam